Compare small business mobile phone providers in New Zealand at Canstar Blue. Skinny, 2Degrees, Spark/Spark Digital and Vodafone for Business were compared on Overall Satisfaction, Billing, Customer Service, Network Coverage, Plan Flexibility and Value for Money.
See our Ratings Methodology.
Skinny rated number one for customer satisfaction
Modern small businesses rely on communications technology. Along with fast and reliable internet, mobile phones are essential tools to keep the wheels of commerce turning. But given the competition in the market, which provider should you entrust with your livelihood?
As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 589 New Zealanders who use a mobile phone service for their business across a range of categories, to measure and track their satisfaction.
To decide which small business mobile phone provider offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is Skinny. It’s the second straight win for Skinny, who took out this year’s award with the only 5 Star rating for Overall Satisfaction. Not too far behind was 2Degrees, which scored mostly 4 Star ratings.
In much of Canstar Blue’s research, Customer Service is consistently the highest driver of satisfaction. And it was no different in this latest research for our Small Business Mobile Phone ratings: Customer Service (33%) just topped Value for Money (27%) as the top driver of satisfaction.
That Network Coverage didn’t rate highly is probably indicative of the level of network coverage that we now enjoy across the country. Overall, the main drivers of satisfaction:
| Drivers of satisfaction | % |
|---|---|
| Customer Service | 33% |
| Value for Money | 27% |
| Plan Flexibility | 19% |
| Network Coverage | 13% |
| Billing | 8% |
Just like its name suggests, Skinny is a pared-down mobile phone provider. Thanks to its no-frills approach, it’s able to deliver the cost benefits that come from only selling pre-paid plans. However, as Skinny is part of Spark NZ, you can be assured of the same level of expertise, coverage and customer service you’d associate with a big telco.
So, if you’re after NZ’s top small business mobile phone provider and great value for money, look no further than the winner of Canstar Blue’s award for Most Satisfied Customers | Small Business Mobile Phone: Skinny!
Canstar Blue surveyed 817 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who use a mobile phone service for their business. In this case, 589 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
2019