Compare courier services for small businesses in New Zealand at Canstar Blue. New Zealand Couriers, NZ Post and Aramex were compared on Overall Satisfaction, Booking Process, Delivery Timeliness, Pick Up & Drop Off, Problem Resolution, Reliability, Tracking Services and Value for Money.
New Zealand Couriers rated No.1 for customer satisfaction
Our review compares courier services on customer satisfaction, so you can discover what other Kiwis think about our compared providers before you go ahead and decide to use one for your small business’ courier needs. Think of it like asking hundreds of your friends and colleagues which couriers they think are best.
Canstar Blue surveyed 333 Kiwis who had used a courier for business purposes in the past 12 months and asked for their feedback on their provider.
Respondents rate their satisfaction with their small business courier services from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning courier service is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
New Zealand CouriersThis is the third year in a row that New Zealand Couriers has earned Canstar Blue’s Most Satisfied Customers Small Business Courier Services Award, and it does so with a great set of 5- and 4-Star ratings from its customers across all our award categories.
New Zealand Couriers is the only courier service to earn a top 5-Star rating for Overall Satisfaction. And it’s a score it achieves in a further four categories, including Reliability, Booking Process and Pick-up & Drop-off. Across all other categories, it earns great 4-Star ratings.
New Zealand Couriers has a 50-year history in NZ and is part of the Freightways group. In addition to its award-winning domestic and international delivery services, it offers a wide range of other small business products, including ecommerce shipping, supply chain integration and custom-fit courier services.
NZ Post achieves 4 Stars for Overall Satisfaction, and across all other categories it receives a superb mix of 4- and 5-Star ratings from its many happy customers.
State-owned NZ Post delivers domestically and overseas and offers services such as “photo on delivery”, which provides higher security and visibility for clients and customers. It also has a range of small business ecommerce tools and solutions.
Rounding out our awards table, Aramex earns predominantly 3-Star ratings. While 3 Stars is not a top rating, it’s by no means a measure of dissatisfaction. Rather it indicates Aramex’s customers are content with the levels of service and value they receive.
However, notably, Aramex is the only courier service in our award ratings to earn a top 5-Star rating for Value for Money, which shows Aramex certainly delivers on price!
Aramex is a global delivery company that offers international and domestic delivery services in NZ. Through its aramexConnect online portal it provides small businesses with the tech tools needed to help streamline their logistics requirements.
Across all our Canstar Customer Satisfaction awards, one quality stands out when consumers are asked to rate what’s important to them when it comes to the brands they choose: Value for Money.
However, in our latest Small Business Courier Services Award research, it’s interesting to note that Value for Money is one of the least important factors, only cited as the No.1 concern by 12% of respondents.
By far the biggest driver of satisfaction is Reliability, the top ranking factor for almost a third (28%) of those in our survey.
These results are an indication that pricing options are quite standard across different couriers. However, all small business owners need to be confident that what they send on a courier arrives at its destination promptly and without complication.
Here’s the full rundown of what the consumers in our survey say are the main things they consider when rating their small business courier services:
About the author of this pageBruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery book 5 Minute Murder.
Canstar Blue surveyed 702 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by PureProfile. The outcomes reported are the results from respondents who had used a courier for business purposes in the past 12 months. In this case, 313 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Small Business Courier Services ratings: