Compare Business Telecommunications providers in New Zealand at Canstar Blue. 2degrees, Spark and One NZ were compared on Overall Satisfaction, Billing, Customer Service, Flexibility of Contract, Network Performance and Value for Money.
See our Ratings Methodology.
For the fourth year in a row, 2degrees is rated No.1 for customer satisfaction by its legions of very satisfied small business customers.
Our review compares telecommunications providers on customer satisfaction, so you can discover what other Kiwis think about our compared providers before you go ahead and decide to use one to help keep your small business connected. Think of it like asking hundreds of your friends and colleagues which small business telecommunications provider they think is best.
Canstar Blue surveyed 694 Kiwis who had paid for a mobile phone/broadband service for business purposes in the past 12 months and asked for their feedback on their provider.
Respondents rate their satisfaction with their small business telecommunications providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning telco brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
This year marks 2degrees’ fourth consecutive win of Canstar Blue’s award for Most Satisfied Customers | Business Telecommunications. And, repeating its previous successes, 2degrees takes out top spot on our awards table emphatically, earning almost a clean sweep of top ratings across every measure of consumer satisfaction: 5 Stars in every category, except for Flexibility of Contract, for which it earns a great 4-Star rating.
In this year’s ratings 2degrees earns more 5-Star Ratings than Spark and One NZ combined – which is a clear indication of the great products, service and value for money it delivers to its thousands of very satisfied customers.
What phone and internet plans does our winner 2degrees offer small businesses?
2degrees prides itself on its NZ-based customer service team and its range of small business mobile and internet products, which include:
Choice Plans: For firms with a range of staff mobile requirements. Two plan types, covering different data needs:
Connect Plans: One pool of data (from 8GB to 900GB) for your team to share.
All plans feature:
2degrees business plans cover fibre, 4G wireless and 5G wireless broadband. They provide higher speeds and faster support times than regular household connections.
2degrees also offers a range of office phone services, including:
Tailored business solutions include:
One NZ ranks second on this year’s award table, with an admirable 4-Star Overall Satisfaction rating. The telco has an equal mix of 4- and 5-Star ratings, and earns its top scores in the categories of Billing, Customer Service and Flexibility of Contract.
One NZ has plans to keep businesses connected whatever their size:
One NZ’s range of business mobile plans include:
All plans feature:
One NZ has a range of broadband plans across fibre and its wireless 4G/5G network. Plans feature:
One NZ also retails Business Starlink services as well as rural wireless plans through its subsidiary Farmside.
Rounding out this year’s award table, Spark earns a mix of 3- and 4-Star ratings. It earns its top ratings for Customer Service and Billing. In all other categories it earns 3-Star ratings.
While not a top rating, 3 Stars is by no means a measure of poor performance. Rather, a 3-Star rating indicates Spark’s customers are happy with the telco’s performance in those categories.
Spark’s business telco deals include endless mobile plans, all featuring Team Up discounts. It also offers a suite of IT solutions.
Spark has three main business plans:
All plans come with unlimited NZ/OZ calls and texts.
Spark offers a wide range of unlimited wireless and fibre plans:
Fibre plans come with free static IP on request. Modem extra.
Spark offers a wide range of IT services from its tech partners, providing bespoke IT solutions across:
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more telco brands to check out before making a choice for your small business.
Digital Island provides internet, data, mobile, land lines and cloud PBX solutions to NZ businesses.
Digital Island offers mobile across two plan structures:
Digital Island’s business broadband plans feature speeds up to 900Mbps/450Mbps.
Rather than offering straightforward phone and broadband internet plans, Kordia is a specialist high-tech company offering its clients tailored telecommunications solutions, including:
VoyagerVoyager sells smart tech-based telecommunications solutions for small businesses, including:
Given the current economic climate, it’s no surprise that Value for Money is the biggest concern for small business owners when rating their satisfaction levels with their telco providers, besting both Network Performance and Customer Service.
Here’s the full rundown of what the consumers in our survey say are the main things they consider when rating their small business telecommunications providers:
About the author of this pageThis report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.
Canstar Blue surveyed 719 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from small business owners with mobile phone account(s) and/or fixed broadband with the same provider. In this case, 694 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
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