Compare small business broadband plans in New Zealand at Canstar Blue. 2Degrees, Spark/Spark Digital and Vodafone for Business were compared on Overall Satisfaction, Bill Clarity, Clarity and Flexibility of Contract, Customer Service, Network Performance and Value for Money.
See our Ratings Methodology.
2Degrees rated number one for customer satisfaction
Life grinds to a halt without broadband. And for small businesses, when the internet goes down, it’s far more serious than just a loss of Netflix! Broadband internet plays an essential role in all modern companies, from facilitating cloud accounting software, to banking, ordering stock, online sales and plain old email.
That’s why if you run a small business, you need a broadband provider that you can rely upon to deliver great network performance and customer service at a competitive price.
So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 431 New Zealanders who had an account for their business with a fixed-line internet provider, across a range of categories, to measure and track their satisfaction.
To decide which small business internet provider offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is 2Degrees. The only small business provider in our survey to earn a 5 Star Overall Satisfaction rating, 2Degrees earned further 5 Stars in every category, except for Bill Clarity, for which it earned a 4 Star rating.
One of the most striking findings of our research is the importance that small business owners place on customer service. Over a third (34%) say it’s the most important factor in their overall satisfaction with their broadband provider. This compares with 25% who value Network Performance, and 24% who rate Value for Money the most important factors. Overall, the main drivers of satisfaction:
| Drivers of satisfaction | % |
|---|---|
| Customer Service | 34% |
| Network Performance | 25% |
| Value for Money | 24% |
| Contract Clarity and Flexibility | 17% |
| Bill Clarity | 0% |
This is the second win in a row for 2Degrees, which earned the same mix of 4 and 5 Star ratings in last year’s ratings. The back-to-back wins are a clear indication that 2Degrees is continuing to deliver a product and service to its customers that sets it ahead of the field.
So, if you’re a small business looking for the best broadband provider, why not consider logging on with the clear winner of Canstar Blue’s award for Most Satisfied Customers | Small Business Broadband: 2Degrees!
Canstar Blue surveyed 817 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had an account for their business with a fixed-line internet provider. In this case, 431 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
2019
