Compare flooring retailers in New Zealand at Canstar Blue. Flooring Xtra, Carpet Court, Bunnings and Harrisons Carpet were compared on Overall Satisfaction, Customer Service, Value for Money, Durability of Flooring, Ease of Installation of Flooring and the Range of Products & Styles Available.
See our Ratings Methodology.
Flooring Xtra is the No.1 choice underfoot for Kiwi consumers, winning Canstar Blue’s 2024 Award for Most Satisfied Customers | Flooring.
Our review compares flooring retailers on customer satisfaction, so you can discover what other Kiwis think about our compared flooring stores before you go ahead and make a purchase. Think of it like asking hundreds of your friends and family which flooring stores they think are best!
Canstar Blue surveyed 317 Kiwis who had purchased and installed new flooring from a flooring retailer in the past three years and asked for their feedback on their purchases.
Respondents rate their satisfaction with their flooring retailers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Retail brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
Flooring XtraFlooring Xtra is this year’s clear winner of Canstar Blue’s Most Satisfied Customers | Flooring award. It scores well across all areas, earning 5-Stars in five out of six categories, including for Overall Satisfaction. For Range of Products and Styles Available, Flooring Xtra scores an impressive 4-Star rating.
Flooring Xtra is one of the most recognisable (and largest) names in flooring in the country, with over 60 stores nationwide. It stocks a wide range of floorings, including: carpet, tiles, laminate, vinyl, wood and hybrid options, as well as mats, rugs and cleaning products.
Plus, the Flooring Xtra website offers plenty of advice and guides to help you keep up to date with the latest trends. It even features a flooring calculator, enabling you to work out a rough guide to the price of your chosen flooring options.
Once you’ve got an idea of what you like and your budget, just chat to a Flooring Xtra expert and arrange a free in-home consultation.
In this year’s award ratings, second-place Carpet Court achieves an impressive split of 4- and 5-Star ratings across all six categories. Carpet Court earns its best 5-star ratings for Value for Money, Durability and Range of Products, revealing that the brand’s customers are more than satisfied with the great flooring options on offer.
No matter where you live in New Zealand, there’s sure to be a Carpet Court close by, as the flooring retailer boast 60+ stores nationwide. Carpet Court offers free quotes and consultations, and a full range of flooring options:
Bunnings earns two 4-Star ratings for Value for Money and Durability, plus 3-Star ratings across all other categories. The lowers marks in these categories reflect the fact that the big barn DIY retailer is not a specialist flooring store, and customers are responsible for the installation of their own flooring purchases.
Bunning stocks a range of tiles, laminate planks and vinyl flooring products, as well as a choice of carpet tiles and utility carpet products. It also stocks all the tools and accessories needed to install your flooring purchases. The Bunnings website features expert advice and video tutorials to help you with your DIY flooring projects.
A former two-time winner of Canstar Blue’s Flooring Award, Harrisons Carpet & Flooring rounds out this year’s flooring awards. In this year’s ratings, it’s one of only two flooring retailers to earn a 5-Star rating for Ease of Installation, and earns another top rating for Durability. However, Harrisons does fall short as the only brand to earn a 3-Star rating for Overall Satisfaction. Despite this, a 3-Star rating shows that Harrison’s customers are still satisfied with their overall experience.
From a single carpet store in Whangarei, Harrisons has grown into a countrywide business. Instead of physical stores, Harrisons has mobile showrooms that cover the whole country.
Buying flooring from Harrisons Carpet & Flooring is a simple process, one that begins with a visit from one of its local flooring experts. They will come direct to your home, with a full range of samples. The unique service ensures you can make an informed choice, in your home’s unique light, surrounded by your own furnishings.
Harrisons Carpet & Flooring stocks a wide range of carpet, vinyl, wood, laminate and hybrid flooring options, from quality brands.
Not all home furnishing retailers in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more brands to check out before making a purchase decision.
Carpet MillAs its name suggests, Carpet Mill is best-known for its carpets, all of which are made here in New Zealand. The flooring retailer has a long history in carpet manufacturing, and its products come with guarantees of up to 15 years, on selected products, so you know you’re buying quality.
Mitre 10 is another great choice for flooring DIYers on a budget. Like Bunnings, Mitre 10 doesn’t offer an installation service. Instead, it offers all the products, tools and advice to enable a DIY job well done. Mitre 10 sells a wide range of tiles, carpet tiles, mats, rugs, and vinyl and laminate flooring products.
Installing new flooring in a home is both expensive and invasive. Therefore it’s not surprising that Value for Money and Durability are second and third, respectively, when it comes to the most important factors for Kiwi flooring consumers. You want your new floor to be worth the cost and go in with the minimum of fuss and disruption.
However, the often overlooked factor is the one that tops our list: more than a third of flooring customers cite Customer Service as the top factor influencing their satisfaction with their choice of flooring retailer.
This is because it directly affects all other concerns. Choosing the right flooring for your home can be daunting; make the wrong choice of colour or style and you’ll be looking at it for years.
However, getting the right expert advice from your choice of retailer ensures that when you choose your new flooring, you make the right decision. And great customer service ensures you’ll be all set for a speedy and smooth installation.
Overall, here’s how the consumers in our survey rank the main things they consider when rating their choice of flooring retailer:
Despite the common perception that wooden flooring is cold, certain types can actually help conduct heat throughout your home. If you’re a lover of wooden features and warm, cosy spaces, you need not rule out wooden floors.
Here are some ways to keep rooms warm with wooden flooring:
No, laminate or vinyl flooring doesn’t retain heat, as it’s so thin. But it’s commonly partnered with an insulating underlay, to stop heat escaping downwards. Similar to wooden floors, however, laminate and vinyl both conduct heat. Laminate and vinyl are also cheaper and easier to maintain than wooden flooring, and are tougher and more water-resistant.
Yes, carpet can help with insulation, but it isn’t a replacement for proper underfloor insulation. When partnered with thick underlay, carpet is a great insulator between a floor’s cold foundation, and it can also stop under-door draughts.
This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.
Prefer carpet in bedrooms for warmth: 68%
Always remove shoes when entering someone’s home: 56%
Think flooring is the most important feature of a room: 35%
Prefer eco-friendly flooring: 21%
Prefer hard flooring to carpet: 21%
Prefer cheaper flooring alternatives to expensive ones: 16%
Have underfloor heating: 15%
Durability: 30%
Price: 21%
Practicality: 20%
Colour: 12%
Texture: 10%
Availability: 5%
Bathroom: 55%
Living area: 47%
Bedroom(s): 45%
Kitchen: 33%
Laundry: 22%
Carpet: 54%
Vinyl: 21%
Laminate: 20%
Wood: 16%
Tiles: 14%
Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had purchased and installed new flooring from a flooring retailer in the past three years. In this case, 317 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Home Furnishings ratings:
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