Compare flooring retailers in New Zealand at Canstar Blue. Harrisons Carpet & Flooring, Flooring Xtra, Bunnings, Mitre 10 and Carpet Court were compared on Overall Satisfaction, Customer Service, Value for Money, Durability of Flooring, Ease of Installation and Range of Products & Styles.
See our Ratings Methodology.
Harrisons Carpet & Flooring is the No.1 choice underfoot for Kiwi consumers, and the winner of Canstar Blue’s 2025 Flooring Award.
Our review compares flooring retailers on customer satisfaction, so you can discover what other Kiwis think about our compared flooring stores before you go ahead and make a purchase. Think of it like asking hundreds of your friends and family which flooring stores they think are best!
Canstar Blue surveyed 371 Kiwis who had purchased and installed new flooring from a flooring retailer in the past three years and asked for their feedback on their purchases.
Respondents rate their satisfaction with their flooring retailers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Retail brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
This year’s win marks three awards from five for Harrisons Carpet & Flooring. And, once again, Harrisons takes home our Flooring Award due to fantastic feedback from its very happy customers.
Harrisons scores a perfect set of 5-Star ratings across all our award categories, in the process earning more top scores than our other four flooring retailers combined.
From a single carpet store in Whangarei, Harrisons has grown into a nationwide business. Instead of physical stores, Harrisons has mobile showrooms that cover the whole country.
Buying flooring from Harrisons Carpet & Flooring is a simple process, one that begins with a visit from one of its local flooring experts. They will come direct to your home, with a full range of samples. The unique service ensures you can make an informed choice, in your home’s unique light, surrounded by your own furnishings.
Harrisons Carpet & Flooring stocks a wide range of carpet, vinyl, wood, laminate and hybrid flooring options, from quality brands.
Second on our award table, Bunnings earns a 4-Star rating for Overall Satisfaction, a score it also has for Customer Service and Ease of Installation.
Notably, Bunnings is the only flooring retailer apart from our winner to achieve 5-Star ratings, including for Value for Money, which is understandable given the big-box retailer’s focus on low prices.
Bunning stocks a range of tiles, laminate planks and vinyl flooring products, as well as a choice of carpet tiles and utility carpet products. It also stocks all the tools and accessories needed to install your flooring purchases. The Bunnings website features expert advice and video tutorials to help you with your DIY flooring projects.
Flooring XtraFlooring Xtra has won our award twice – last year and in 2021 – and this year it places third on our award table with a consistent set of great 4-Star ratings across all our award categories.
Flooring Xtra is one of the most recognisable (and largest) names in flooring in the country, with over 60 stores nationwide. It stocks a wide range of floorings, including: carpet, tiles, laminate, vinyl, wood and hybrid options, as well as mats, rugs and cleaning products.
The Flooring Xtra website offers plenty of advice and guides to help you keep up to date with the latest trends. Plus it features a flooring calculator, enabling you to work out a rough guide to the price of your chosen flooring options.
Mitre 10 earns its top rating, 4 Stars, for Value for Money, which is a reflection of the home-improvement chain’s focus on low prices. Across all other categories, Mitre 10 earns 3-Star ratings from its customers.
Although not a top score, 3-Star ratings are by no means a measure of dissatisfaction. Rather it indicates that Mitre 10’s customers are content with their flooring provider’s performance across those categories.
Mitre 10 is a great choice for flooring DIYers on a budget. Like Bunnings, Mitre 10 doesn’t offer an installation service. Instead, it offers all the products, tools and advice to enable a DIY job well done. Mitre 10 sells a wide range of tiles, carpet tiles, mats, rugs, and vinyl and laminate flooring products.
Rounding out our award table, Carpet Court achieves a consistent set of solid 3-Star ratings, plus one 4-Star score, for Ease of Installation.
Carpet Court has over 60 stores across the motu. It offers free quotes and consultations, and a full range of flooring options, including: carpets, including for the garage and carpet tiles; laminates and vinyl; wood and bamboo; tiles; stone- and wood-look hybrid flooring; and rugs.
Not all home furnishing retailers in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here’s another high-profile brand to check out before making a purchase decision:
As its name suggests, Carpet Mill is best-known for its carpets, all of which are made here in New Zealand. The flooring retailer has a long history in carpet manufacturing, and its products come with guarantees of up to 15 years, on selected products, so you know you’re buying quality.
When we asked the consumers in our award survey about the most important factors driving their satisfaction with their new flooring, over a quarter cited the flooring’s durability. This isn’t surprising considering that installing a new floor is an expensive procedure. Therefore Kiwis expect their new floors to last.
Choosing and installing a new floor can also be complicated and invasive. The process requires expert knowledge, advice and communication from the flooring retailer. This is reflected in the fact that Customer Service is the second most important factor, again cited by around a quarter (23%) of our respondents, beating out Value for Money (22%).
Overall, here’s how the consumers in our survey rank the main things they consider when rating their choice of flooring retailer:
Despite the common perception that wooden flooring is cold, certain types can actually help conduct heat throughout your home. If you’re a lover of wooden features and warm, cosy spaces, you need not rule out wooden floors.
Here are some ways to keep rooms warm with wooden flooring:
No, laminate or vinyl flooring doesn’t retain heat, as it’s so thin. But it’s commonly partnered with an insulating underlay, to stop heat escaping downwards. Similar to wooden floors, however, laminate and vinyl both conduct heat. Laminate and vinyl are also cheaper and easier to maintain than wooden flooring, and are tougher and more water-resistant.
Yes, carpet can help with insulation, but it isn’t a replacement for proper underfloor insulation. When partnered with thick underlay, carpet is a great insulator between a floor’s cold foundation, and it can also stop under-door draughts.
This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.
Carpet: 54%
Vinyl: 26%
Laminate: 18%
Wood: 13%
Tiles: 13%
Canstar Blue surveyed 2508 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had purchased and installed new flooring from a flooring retailer in the past three years. In this case, 371 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Home Furnishings ratings:
Best-Rated Flooring - May 6th
How to buy in a retirement village
In New Zealand there are four common legal titles used when buying into a retirement village:
1. Licence to occupy
A license to occupy (LTO) is a legal paper that grants …
Best-Rated Flooring - April 8th
How to choose the right retirement village
1. Assess your needs and preferences
Start by evaluating your current and future needs. Consider factors such as location, lifestyle preferences, level of care required, recreational activities, healthcare facilities, and …
Best-Rated Flooring - March 28th
Why do I need to clean my water bottle/travel mug?
Cleaning your water bottle or travel mug regularly is essential for several reasons:
Hygiene: bacteria, mould, and other microorganisms can accumulate in your water bottle or …
– Read more
Appliances - February 18th
If you vacuum sucks at sucking, it could just need a deep clean. Keeping your vacuum cleaner in top shape ensures it provides optimal performance, lasts longer, and remains hygienic. This comprehensive guide caters to …
– Read more
Best-Rated BBQs - December 4th
Cleaning steps
Before you start cleaning, ensure that the BBQ is turned off and has cooled down completely. Also, make sure you disconnect the propane tank or natural gas line if you have a gas grill.
1. …