Nova Energy Review
Nova Energy is a New Zealand owned and operated energy retailer, servicing homes and businesses across the country. Nova Energy is part of the Todd Corporation, which also operates its own geothermal and natural gas generators.
What does Nova Energy offer?
Nova Energy offers electricity, broadband, mobile and gas, plus a range of discounts for bundled utilities. It has three basic plans:
Electricity
- No fixed term or break fees
Multisaver
- No fixed term or break fees
- Bundle and save with gas, broadband or mobile
Smart Bundle
- Electricity and broadband bundle
- 24-month term
- Includes smartphone or smart TV as part of deal
- Termination fees apply
Customer service
In addition to the wide range of help and FAQs on the Nova Energy website you can call Nova Energy Monday to Friday: 8.30am – 6.00pm. Or contact them through the website or via email.
Account management
Manage your account through Nova Hub, which you can download from Google Play and the App Store.
With the Nova Hub you can:
- Pay your bill by credit card or debit card, or through online banking
- View your electricity and natural gas usage data and past bills
- Manage your wifi: set up and reset your password, control access and times and check your connection speed
- Submit a meter read easily, no need to call or enter a form
- Get notifications and handy reminders about your bill
- Set up your direct debit so you won’t miss a payment and will always pay on time
Note: Details are correct at 24/06/24.
To help Kiwi consumers choose the best broadband providers, Canstar surveys thousands of broadband customers and asks them to score their providers across categories including Value for Money, Network Performance and Customer Service. To read the results of our full research and to find out more about NZ’s best broadband providers, just click on the big button below: