Flick Electric Co Review
Flick is part of Australian-owned fuel company Z Energy. It is also the winner of Canstar Blue’s Most Satisfied Customers Award | Electricity Providers 2024.
What’s on offer from Flick Electric?
From starting out breaking ground by offering wholesale prices directly to New Zealanders, Flick now offers two plan options, with no fixed-term contracts or exit fees:
Off Peak
This plan’s for you if you typically use more power during off-peak times, or if you reckon you’re able to make the change. You have access to cheaper rates 76% of the week – from 11am to 5pm and 9pm to 7am on weekdays, and all weekend, from 12am Saturdays to 6.59am Mondays. By shifting your power-hungry jobs – such as charging your EV, doing a load of washing or running the dishwasher – to cheaper off-peak times, you can bank savings through cheaper power prices.
Off-peak times:
- Weekdays: 11am-5pm and 9pm-7am
- All weekend from 12am Saturday until 6.59am Monday
Flat
Flick’s Flat plan is perfect if you use most of your power during peak times (7am-9am and 5pm-9pm). The Flat plan has a price that stays the same, day and night. If you like to set and forget with a consistent price all day every day, this is the plan for you.
Flickin’ Best Plan Promise
Flickin’ Best Plan Promise: every 90 days Flick reviews your power usage to check that you’re on the best plan for how you typically use power (and your wallet). And if you’re not on the best plan, they let you know.
And if you care about your carbon footprint, Flick’s Carbon Tracker allows you to make choices about using your power when generation is cleaner.
Flick App
Use Flick’s app to monitor prices, manage your usage, and keep an eye on the carbon emissions generated by your household’s electricity use.
See the price of your power
Know the exact kWh price you’re paying for electricity in real-time, so if you’re on a plan that offers off-peak pricing, you’ll be able to see when your power’s cheaper.
Track your carbon impact
Keep tabs on the carbon emissions being generated by NZ’s electricity industry, as well as your own personalised carbon footprint data, with Flick’s exclusive Carbon Tracker tool. See how much carbon your power use contributes, choose when to switch things on and off to make a difference, and balance your emissions with Flick’s partner charity, Trees That Count.
Monitor your usage
The Flick mobile app breaks down your individual appliances’ running costs for you.
Track your power bills
See at a glance how much your next bill will be, and view the amounts you’ve paid for previous power bills to track your spend over time.
Change your billing frequency within the app, set up Bill Smoother to keep your power bills predictable, and check your Bill Smoother balance at any time.
Solar buy-back
Flick is currently running a trial for customers with solar panel to enable buy-back of excess electricity generated.
Paying your bills
Flick offers different options for billing: weekly, fortnightly or monthly. You can choose to pay your exact bill amount, or open Bill Smoother and pay a regular amount. By paying a little more than your normal bill amount, you’ll build up a stash of cash that you can then use to automatically knock the top off a higher than normal bill.
Control of your account
Flick customers can log in to their online account through the Flick website and can access a statement showing a breakdown of their electricity usage, costs and any other fees and charges, along with their invoices. Customers can also view bill amounts in the Flick app.
Customer service
Flick provides information on its services and pricing on its website, addressing different topics on its questions page. Consumers can get in touch with Flick via phone and email; there is also the option of submitting a contact form via the website.
Flick is also active on social media platforms Facebook, Instagram, LinkedIn and Twitter.
Note: Details are correct at 17/06/24.
You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Flick performs.