Compare Bundled Utilities in New Zealand at Canstar Blue. Electric Kiwi, Genesis, Slingshot, 2degrees, Nova Energy, Mercury and Contact were compared on Overall Satisfaction, Bill & Cost Clarity, Customer Service, Tools & Advice and Value for Money.
See our Ratings Methodology.
Kiwi consumers rate Electric Kiwi the No.1 choice for bundled utilities across power and broadband.
Our review compares bundled utility providers on customer satisfaction, so you can discover what other Kiwis think about our compared utility companies before you sign on with one of them. Think of it like asking hundreds of your closest friends and family which bundled utility provider they think is best.
Canstar Blue surveyed 650 Kiwis who have an account with a bundled utility provider (two utilities from either power, broadband or gas) and asked for their feedback on their account provider.
Respondents rate their satisfaction with their providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
This is the third year in a row that Electric Kiwi has won our top award and, once again, it does so in emphatic style: it’s the only bundled utility provider to earn a top 5-Star rating for Overall Satisfaction from its customers.
It’s a top score it achieves across all our ratings categories, except Customer Service, for which it earns a great 4-Star rating.
Electric Kiwi is an independent power, broadband and mobile provider. It is also a multi Canstar Blue award-winner across our Electricity and Bundled Utilities Awards.
Electric Kiwi offers two power plans. Each includes a daily free Hour of Power, and all plans have time-of-use pricing. This allows you to take advantage of lower electricity rates during off-peak hours, and save money on your energy bills.
Customers can bundle their power with one of Electric Kiwi’s three broadband plans. Unlike most broadband plans, these are charged on a daily basis, not monthly:
Electric Kiwi’s mobile plans deliver unlimited data, capped at download speeds of of 1.2Mbps once you hit one of five data caps:
Electric Kiwi also allow you to add up to three group plans. If there are two linked plans, both users receive a discount of 15c per day, and if you link three or four plans the saving increases to 30c per person per day.
Genesis is a major gentailer of electricity that is 51% owned by the government. In this year’s award ratings, Genesis earns great 4-Star ratings for Overall Satisfaction and Value for Money, plus excellent 5-Star ratings for Customer Service, Bill & Cost Clarity and Tools & Advice.
Genesis offers electricity across three residential power plans. Customers across all three plans enjoy Power Shout offers of regular free electricity:
Fixed plan:
Flexi plan:
Energy EV
Genesis’ gas and power bundles offer a 5% dual-fuel discount.
While many power companies offer broadband, Slingshot is a telco that offers power. Its customers award it a great set of ratings across all categories: 5-Star ratings for Customer Service and Bill Cost & Clarity, plus 4 Stars for Overall Satisfaction, Value for Money and Tools & Advice.
Slingshot offers electricity and mobile when bundled with broadband. It offers just two plans based on the standard user tariffs: low user & standard user. Its plans feature:
2degress earns a great 4-Star Overall Satisfaction rating from its bundled utility customers and sits in fourth place on our award table. It earns further 4-Star ratings for Value for Money and Bill & Cost Clarity, plus 3-Star ratings for Customer Service and Tools & Advice.
Primarily a telco, 2degrees started retailing power bundles in 2023. It offers just two plans based on the standard user tariffs: low user & standard user. Plans feature:
It’s worth noting that 2degrees is a multi Canstar Blue award-winner, and has taken home our Mobile Monthly Award nine times since it was first presented, back in 2015.
Nova is consistent in its award ratings, earning a clean sweep of 3-Star scores from its customers. While not a top rating, 3 Stars is by no means a measure of dissatisfaction. Rather it indicates that Nova’s customers are happy with the levels of satisfaction they receive from the bundled utility provider across all our award categories.
Nova Energy offers electricity and gas, as well as broadband and mobile. It offers two bundled utilities deals:
Electricity Multisaver
Smart Bundle
Mercury is one of the highest profile power companies in the market. It achieves its highest rating, 4 Stars, for Bill & Cost Clarity. Across all other categories, Mercury earns 3-Star ratings from its customers.
Mercury is 51% owned by the government and its generation comprises 100% renewable hydro and geothermal. It offers electricity, gas, broadband and mobile bundles.
Open term
1-year fixed
Mercury plans offer:
Bundle electricity and broadband, either wireless or fibre, for one or two years for a range of bonus offers, from six months free broadband to a choice of either a Samsung appliance, TV or phone.
ContactRounding out our awards table, Contact achieves its highest rating, 4 Stars, for Bill & Cost Clarity. Across all other categories, Contact earns 3-Star ratings from its customers.
Contact has a 25-year history built on a largely renewable portfolio of electricity generation assets. It owns and operates 11 power stations, and produces 80-85% of its electricity from renewable hydro and geothermal stations.
Contact offers electricity, gas, mobile and broadband plans. Its deals include:
Broadband Bundle: Bundle wireless or fibre internet with electricity for discount deals and no fixed terms.
Basic Power: Just power, no fixed term.
Good Weekends: Free power 9pm-5pm every Saturday and Sunday, no fixed term.
Good Nights: Free power 9pm-midnight every night of the week, no fixed term.
Good Charge: Half price power 9pm-7am every night of the week, no fixed term.
Canstar’s research into bundled utilities reveals that over three-quarters of Kiwi consumers (77%) love to bundle because it helps them keep track of their bills more easily. And most (61%) think that it helps save them money.
Indeed, the bundled offers available can give sizeable discounts on broadband, gas and mobile plans – however, it still pays to check individual costs to see if while you’re saving on, say, your broadband, you’re not overpaying for power.
This is especially true if you’re receiving a “free” appliance or tech gadget as part of the deal, because the cost of the device will ultimately be met by you, the customer.
Overall, Value for Money is the most important factor for Kiwis when rating the performance of their bundle providers.
Here’s the full rundown of what the consumers in our survey say are the most important considerations when rating their utility bundles:
Bruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery puzzle book 5 Minute Murder.
| Bundled utilities types | % |
| Electricity & broadband | 46% |
| Electricity & gas | 28% |
| Electricity, mobile & broadband | 13% |
| Electricity, gas, mobile & broadband | 8% |
| Electricity & mobile | 4% |
| Gas, broadband & mobile | 1% |
It’s easy to keep track of bills: 77%
I think it saves me money: 61%
Canstar Blue surveyed 2503 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who have a bundled utilities account. In this case, 650 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
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