Dishwashers – 2013 Ratings
Hollow star ratings are awarded where brands do not receive the minimum number of responses for that criteria, however achieve at least the minimum sample required for all other criteria.
Hollow star ratings are awarded where brands do not receive the minimum number of responses for that criteria, however achieve at least the minimum sample required for all other criteria.
One in four kiwis concerned over water usage
Is your dishwasher energy and water efficient? It’s a question many have asked themselves, with more than a quarter of New Zealanders who responded to our recent survey admitting they’re concerned about how much water their dishwasher uses.
Many respondents have reported using their appliance in ways that can reduce running costs; four in five only run their dishwasher when it is full, and a third opt to use the shortest possible washing cycle every time. We found respondents from Auckland are especially likely to use this approach, with 44% using short cycles – 10% more than the national average.
While nearly two thirds of respondents regularly clean their dishwashers, one in five didn’t know this was a requirement for longer term hygiene and maintenance. Additionally, only 59% of those surveyed always use rinse aid in their machine.
In other results, one in five respondents has argued with a partner over household chores. This was particularly apparent for Gen Y’s (40%), while it appears Baby Boomers co-exist more peacefully, with only 13% arguing about the housework.
Bosch rinse and repeat customer satisfaction award for dishwashers
This survey also measured and compared the satisfaction levels of customers with their choice of dishwasher, with Bosch emerging as the leader out of the six appliance brands rated.
Not only did Bosch achieve our Most Satisfied Customers Award – Dishwashers for 2013, they also achieved five star ratings in all our survey criteria. This is the second year in a row Bosch has received our dishwasher award, having also been successful in our 2012 ratings. They also won Canstar Blue washing machine and clothes dryer awards earlier this year.
All rated brands (LG, Fisher & Paykel, Westinghouse, Simpson and Haier) received five star ratings in different criteria in this category. A detailed breakdown of these results can be found below.
Canstar Blue commissioned Research Now to survey 2,500 New Zealand consumers to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used a dishwasher in the last three years – in this case, 721 people. Brands must receive at least 30 responses to be included.
Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.
Overall customer satisfaction
Bosch achieved our five star rating for overall customer satisfaction in this category, and therefore our most satisfied customers award. LG, Westinghouse, Simpson and Fisher & Paykel all followed with four stars each, and Haier received three.
Value for money
Buying a dishwasher is not an investment to be taken lightly, but customers are spoilt for choice with the number of good value brands available. Bosch, LG, Westinghouse, Simpson and Haier each received five star customer satisfaction ratings for value for money; Fisher & Paykel followed with four.
Performance
A dishwasher is only as good as its ability to clean, and Bosch machines excelled in this regard. Bosch achieved a five star rating for performance, LG came next with four stars, and Westinghouse, Haier, Simpson and Fisher & Paykel followed with three.
Reliability
Bosch achieved the top rating for dishwasher reliability, ahead of four star recipient Westinghouse, and three star recipients LG, Simpson, Fisher & Paykel and Haier.
Quietness while operating
A friendly dinner party or even a lazy Sunday afternoon can be disrupted by a noisy appliance, so consideration for the amount of noise your dishwasher may produce can be important. Buyers of Bosch dishwashers were most satisfied with the level of noise produced by their machine while operating. Following our five star recipient were LG and Simpson with four stars each, Westinghouse and Fisher & Paykel with three, and Haier with two.
Internal layout of the drawers
A dishwasher with a more generous internal layout can mean more dirty dishes cleaned in less time. Bosch achieved five stars for the internal layout of its dishwasher drawers, surging ahead of four star recipients LG, Westinghouse, Simpson and Fisher & Paykel. Haier received three stars for its dishwasher layout.
Ease of use
One in five respondents to this survey admitted they don’t understand their dishwasher’s cycle options. Having an easy-to-use dishwasher means anyone can clean up the kitchen with minimal fuss. We saw four different brands – Bosch, LG, Westinghouse and Fisher & Paykel – achieve five star ratings in this criterion. Simpson followed with four, and Haier closed with three.
Warranty and service
If you’re worried about the long-term investment you’re about to make, ensure the dishwasher you purchase has adequate warranty and servicing options. Bosch customers were most satisfied in this regard, which earned the brand five stars in this area. LG, Simpson and Fisher & Paykel all achieved four star ratings, and Westinghouse and Haier each received three.