Compare heat pump brands in New Zealand at Canstar Blue. Mitsubishi Electric, Daikin, LG, Fujitsu, Panasonic and Mitsubishi Heavy Industries were compared on Overall Satisfaction, Ease of Use, Functionality, Quietness, Reliability and Value for Money.
See our Ratings Methodology.
Kiwi consumers rate Mitsubishi Electric the nation’s No.1 heat pump brand for the fourth year in a row.
Our review compares heat pumps on customer satisfaction, so you can discover what other Kiwis think about our compared heat pumps brands before you go ahead and make a purchase. Think of it like asking hundreds of your closest friends and family which heat pump brand they think is best!
Canstar Blue surveyed 316 Kiwis who had bought a heat pump over the past two years for their feedback on the heat pump they bought.
Respondents rate their satisfaction with their heat pump brands from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
Mitsubishi Electric is a stand-out performer in Canstar Blue’s Heat Pump Awards, and has won our award eight times over the past nine years. This year, once again, it shows why it’s the No.1 heat pump brand in Aotearoa, earning a clean sweep of top 5-Star ratings across all our award categories, including for Value for Money and Quietness.
A world-leader in heat pump technology, Mitsubishi Electric’s heat pumps are designed specifically for New Zealand conditions. The brand’s unique technologies include HyperCore, which delivers full-rated heating capacity right down to -15ºC and Plasma Quad Plus advanced filtration – a two-stage plasma technology that filters air of smells, dust, moulds and other common household allergens.
The brand’s most popular reverse-cycle (both heating and cool) models include:
Standard GS High Wall Heat Pumps: delivers energy efficient heating and cooling at an economic price.
EcoCore AP Series: these high-wall heat pumps feature next-gen EcoCore technology that is designed to use less power. They are also some of NZ’s quietest heat pumps, making them ideal for living rooms and bedrooms.
Designer EF Series: the EcoCore Designer Series features great energy efficiency and built-in wi-fi control. Created with a slim-line design, these heat pumps are available in a choice of colours including black, silver and white.
Black Diamond High Wall Heat Pumps: designer style packed with advanced features, including Dual Barrier Coating to maximise energy efficiency, a 3D i-See Sensor for customised comfort and Plasma Quad filtration. Available in black, red and white.
Daikin is a previous two-time winner of Canstar Blue’s Heat Pump Award, most recently in 2021. This year, it sits second on our ratings table with a great set of ratings from its heat pump customers. Daikin scores 4-Star ratings across all categories except Quietness, for which it earns a top 5-Star rating.
Founded in Japan in 1924, Daikin has been an established brand in New Zealand for nearly 30 years. It has a complete range of products offering heating and cooling solutions for every home, from one room apartments up to large multi-room homes.
Its wall-mounted reverse-cycle models include the:
Alira: features technology that reduces contaminants in the home, such as bacteria, mould and pollen.
Cora: operates quietly to deliver efficiency and performance.
Lite series: operates very quietly and features a flat-panel design, intelligent eye technology plus simple controls.
Standard Series: delivers all the essential features you’d expect in a large range of heating capacities, to ensure a fit for any sized home.
Zena Vogue: a premium heat pump featuring a contemporary design.
Although LG achieves mostly 3-Star ratings from its customers, this is by no means a measure of dissatisfaction. Rather it reveals that LG’s customers are happy with the levels of satisfaction delivered by their chosen heat pumps. For Overall Satisfaction and in the all-important field of Value for Money, LG earns strong 4-Star ratings.
LG is a multinational electronics company that is based in South Korea. It produces a wide range of electronic goods and home appliances. In New Zealand, it retails a range of 11 split-system heat pumps, across standard and deluxe models, ranging from 2.6kW to 9kW.
Each model features built-in wi-fi, for remote control from the LG ThinQ app, and a 10-year compressor-parts warranty.
Sitting in fourth place on our table, Fujitsu earns predominantly 4-Star ratings from the consumers in our awards survey. Fujitsu’s lowest rating is 3 Stars for Value for Money.
Fujitsu is an established supplier of heat pumps and air-conditioning systems in New Zealand. Its wall-mounted, reverse-cycle heat pumps cover four models:
Comfort: features powerful mode for instant warmth, and ultra-fine temperature adjustment for perfect climate control. 2kW-9.5kW
Classic: all the features you’d expect in a heat pump perfect for any family home, including timer, super-quiet and eco-mode. 2.5kW-9.2kW
Lifestyle: features an apple-catechin filter that removes mould spores and harmful microorganisms, and automatic air-flow adjustment that adapts to changes in room temperature. 2kW-9.5kW
Designer: a sleek and slimline range of heat pumps, which feature long-life ion-deodorisation filters that remove odours, and sensors that detect movement to deliver optimum efficiency and temperature control. 2.5kW-5kW
Panasonic has an equal mix of 4- and 3-Star ratings. Panasonic earns its highest ratings in the categories of Functionality, Reliability and Quietness.
Panasonic is a brand that has a long history of making quality home appliances and electronic goods. Its range of heat pumps offers single-room, multi-room and whole-house solutions.
The brand’s most popular reverse-cycle models include:
Aero Series: models from 2.8kW to 10.3kW heating. Features include voice control, wi-fi and nanoe X technology, which deodorises and purifies air in the home, with or without heating or cooling.
Developer Series: models from 3kW to 10.3kW. Features include wi-fi, antibacterial filters and anti-corrosion Blue Fin technology, making them a great choice for coastal homes.
Rounding out our 2025 Heat Pumps Award table, Mitsubishi Heavy Industries has a 3-Star rating for Overall Satisfaction. However, across all the other categories it’s awarded great 4-Star ratings from its heat pump customers.
Not to be confused with the winner of this year’s award, Mitsubishi Heavy Industries is a separate entity to Mitsubishi Electric, and sells its own range of heat pump products. In NZ it has a range of four wall-mounted reverse-cycle heat pumps:
Avanti: features a sleek design incorporating a range of features and functions. Ranging from 2kW to 5kW, models are best suited to small and medium spaces.
Avanti Plus: featuring an award-winning design and a 7-Star Super Efficiency energy rating, the Avanti Plus range is also super quiet. The range boasts energy-saving motion sensors and clean-air technology that delivers allergen- and odour-free air. Range: 2kW-6kW.
Bronte: packed with a range of features and functions, including Allergen Clear System, 3D Auto Mode and various timers, the Bronte series is perfect for bigger spaces thanks to its long-reach airflow. Range: 7.1kW-9.5kW.
Ciara: its rounded, Italian design incorporates built-in wi-fi control and voice control compatibility. Range: 1.5kW-7.1kW.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more brands to check out before making a purchase decision.
GreeGree might not be a household brand name, but it’s been distributed in NZ for over 20 years and has 128 dealers and nine distribution centres nationwide. It has a range of four wall-mounted inverter heat pumps:
Gree heat pumps come with six-year parts and labour warranties.
Popular Chinese manufacturer Haier is known for delivering well-priced home appliances. Its reverse-cycle heat pumps covers three models, each available in a range of heating/cooling power outputs:
Quartz: delivers effective heating and cooling with anti-viral, anti-bacterial UV protect.
Quartz Plus: delivers all the features of the Quartz range with more efficient heating, for lower power consumption.
Pinnacle: features Intelligent Air, for improved efficiency, wi-fi and voice control.
Hitachi is a well-known and respected name when it comes to heat pump technology. It has four wall-mounted inverter heat pumps, available in a range of heating/cooling power outputs:
P Series: includes features such as motion detection and self-cleaning air filtration.
S Series: includes premium features such as motion detection, advanced air filtration and higher energy efficiency.
airHome 400: control through airCloud Go app, Voice Control, Alexa and Google Home. Features ViroSense Z1 air purification filter.
airHome 600: packed with smart technology that helps reduce energy consumption and enhance sleep quality. Features AQtiv-Ion technology that helps to maintain air purity.
ToshibaToshiba has three wall-mounted inverter heat pumps, available in a range of heating/cooling power outputs:
Edge: Self-cleaning and featuring ionizer technology. Available in seven models, from 2.5kW-8kW heating.
Haori: Ultra-quiet operation and advanced design that allows you to match the heat pump’s textile cover to the decor of your room. Available in three models, from 2.5kW-4.6kW heating.
Seiya: Features Magic Coil technology for healthier air, 3D airflow and optional wi-fi. Available in ten models, from 2.5kW-11.5kW heating.
There are many things to consider when choosing the right heat pump to match your home and budget. However, one factor is consistently cited by those in our research as the main factor driving their satisfaction with their consumer choices: Value for Money.
In our latest heat pump research, close to a third of Kiwis cite value as their main concern. However noise is also a factor, cited by a quarter of respondents.
Ease of use is less of a concern, probably because most heat pumps are user-friendly and easy to control. Overall, here is what our heat pump buyers cite as the biggest drivers of their consumer satisfaction:
Air source heat pumps are by far the most common type of residential unit in New Zealand, there are three main models:
Split heat pumps have two main components – one inside and one outside of your home. The indoor unit is usually mounted on the wall or ceiling. The outside unit absorbs heat using coils and a refrigerant. This heat passes inside through pipes, where the heat is released. Reverse-cycle pumps use the same method for cooling, just the other way around.
Multi-split heat pumps are the same as split heat pumps but with a larger single outdoor unit serving multiple indoor units. This enables one system to provide heating and cooling across multiple rooms, or even an entire house.
Ducted heat pump systems provide heating and cooling to an entire home without the need for noticeable indoor units. A ducted system includes a large outdoor unit and flexible ducting that runs through your floor and/or ceiling to provide heating and cooling through vents in your home. Ducted heat pumps are generally more expensive and are best fitted at the time of a home’s construction.
When purchasing any appliance, thorough research is always a good idea. Key things to consider before committing to buying a heat pump include:
The size and output of your heat pump is important, and will depend on the size of your home and its location. Heat pumps are measured by their output and range from small 2kW models up to large 25kW units. It’s critical to get professional advice when choosing the size of your heat pump. An undersized unit may struggle to heat/cool your room, consume more electricity and prove uneconomical to run.
Heat pumps are usually more efficient than most heating/cooling appliances, but their efficiency varies between models.
Many modern reverse-cycle heat pumps come with inverter technology. Inverter technology delivers one of the most energy efficient ways to heat-cool your home. Rather than just switching a heat pump on and off, inverter technology works like the accelerator of a car, gently adjusting power to reach the desired temperature faster, then steadily maintaining it without fluctuations, for more efficient operation.
Air filtration is an important consideration, especially if someone in your family suffers from asthma, other breathing difficulties or allergies. Some heat pumps contain inbuilt air-filtration systems designed to improve air quality.
While appearance isn’t a huge factor when it comes to heat pumps, as most share very similar designs, it’s still worth looking out for styles that match your home décor.
Several brands tap into the black appliance trend, while others have silver or coloured finishes. Additionally, some brands feature curved front panels and other stylish designs.
Many heat pumps feature a variety of smart features. A popular example is wi-fi connectivity, which allows you to control your heat pump via a phone, tablet, online or as part of a smart home system.
While wi-fi might not be high on your priority list, the functionality certainly adds to the convenience of owning a heat pump, especially if you can turn on your heat pump remotely on your way home from work.
About the author of this pageBruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery puzzle book 5 Minute Murder.
Use heat pump for heating and cooling: 63%
Heat pump is now essential item in home: 61%
Find heat pumps cheaper than traditional electric heaters: 57%
Regularly clean heat pump’s filters: 42%
Have taken extra steps to make home warmer: 23%
Have additional insulation in home: 21%
| Extra steps taken | % |
| Curtains on all windows | 77% |
| Only heat rooms used | 69% |
| Rugs/carpets on floor | 55% |
| Draught excluders at windows and doors | 31% |
| Insulation | % |
| Roof | 79% |
| Walls | 66% |
| Under-floor | 61% |
| Double glazing | 44% |
Canstar Blue surveyed 2503 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have purchased and used a domestic heat pump in the last two years. In this case, 316 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Heat Pump ratings:
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